This Acceptable Use Policy (AUP) outlines the rules and guidelines for using the services provided by Web Host Era. By using our services, you agree to comply with this policy. Any violation may result in suspension, termination, or legal action.
Harm to Minors
Using Web Host Era services to harm, exploit, or attempt to harm minors in any way, including but not limited to distributing child pornography, is strictly prohibited. Any violation will result in immediate termination of services and will be reported to law enforcement authorities.
Harassment
Using Web Host Era services to transmit any material (via email, uploading, posting, or otherwise) that harasses, threatens, or abuses others is strictly forbidden. This includes cyberbullying, hate speech, and stalking.
Threats
Sending or transmitting material that threatens physical harm, destruction of property, or intimidation is prohibited. This includes threats made directly or indirectly through any communication channel provided by Web Host Era.
Illegal Use
Web Host Era services must not be used for illegal purposes or to support unlawful activities. We reserve the right to cooperate with law enforcement and other authorities in investigating any suspected criminal or civil violations.
Spam and Phishing Policy
- Using misleading identifiers, such as fake email headers, to disguise the origin of content is prohibited.
- Sending unsolicited bulk emails, promotional materials, or unauthorized solicitations is strictly forbidden.
- Harvesting email addresses using “robots” or other means is not allowed.
- Sending messages that mislead recipients into believing they are interacting with an authorized third-party website is prohibited.
- Email accounts starting with “test” (e.g., test@yourdomain.com) are blocked on shared hosting environments to prevent spam and malicious activity.
Fraudulent Activity
Using Web Host Era services to promote or engage in fraudulent schemes, including false offers to sell or buy products and financial scams such as pyramid schemes and chain letters, is strictly prohibited.
Impersonation
- Misleading others by altering network header information or impersonating any individual or entity is prohibited.
- Misuse of government names or entities is forbidden, and services may be terminated upon request from the relevant government authority.
- Attempting to impersonate another user by using forged headers or other identifying information is not allowed.
Unsolicited Commercial Email (SPAM)
Sending unsolicited commercial emails (spam) through Web Host Era services is strictly prohibited. Violations will result in immediate account termination.
Email/Message Forging
Forging or manipulating email headers, either partially or entirely, is a violation of this policy.
Email/News Bombing
Intentionally impeding someone’s use of email or news services through mass messages will result in the termination of the offending account.
Hourly Email Limit
- Shared hosting accounts are limited to sending 100 emails per hour.
- Business accounts hosted on shared servers are limited to 300 emails per hour.
- Customers requiring higher email limits should contact our sales representatives for tailored solutions.
Usenet Spamming
Posting inappropriate or commercial messages that violate the rules of newsgroups or mailing lists is strictly prohibited. However, commercial messages that comply with the rules and are solicited by recipients are permitted.
Unauthorised Access
Unauthorised access or attempts to access other users’ accounts, bypass security measures, or infiltrate computer systems or networks is strictly prohibited. Violations may result in immediate termination of the offending account.
Copyright or Trademark Infringement
Transmitting copyrighted material without proper authorisation is prohibited. This includes unauthorised distribution of photographs, software, and other intellectual property.
Collection of Personal Data
Collecting or attempting to collect personal information from third parties without their knowledge and consent is prohibited.
Network Disruptions and Unfriendly Activity
- Activities that disrupt or degrade network performance, such as denial-of-service (DOS) attacks, are strictly prohibited.
- Customers must configure their networks securely to prevent unauthorized access and misuse.
- Unauthorized access to other systems, whether successful or not, will result in immediate account termination.
Distribution of Viruses
Intentionally distributing viruses, malware, or software designed to damage or disrupt systems is prohibited and will result in immediate termination of services.
Third-Party Accountability
Customers are responsible for ensuring that third parties using their accounts do not violate this policy.
Inappropriate Use of Software
Using software to maintain continuous connections (e.g., pinging) that affects server performance is not allowed.
Inodes Limit
- Shared hosting servers have a maximum limit of 100,000 inodes.
- Exceeding this limit will result in automatic suspension of services.
- Accounts with more than 100,000 inodes or 20GB of disk space are excluded from the weekly backup system.
- Data backup services are not free of charge and must be ordered in advance.
Violation of Virtual Accounts
- Hosting pornographic content or IRC servers on virtual accounts is strictly forbidden.
- Virtual accounts found hosting such content will be immediately canceled without a refund.
- Web Host Era reserves the right to reset passwords or take necessary action in case of abuse complaints.
Payments
- Customers are responsible for paying domain registration fees and other service charges in advance.
- All prices listed on our website are exclusive of taxes and may change without prior notice.
Renewal
- Customers will be notified when renewal fees are due. Failure to pay within the specified period will result in account suspension.
- Some domain extensions (e.g., .com.au, .sg, .com.sa) require early renewal, as per the registry’s policies.
Indemnification
Customers agree to indemnify and hold Web Host Era, its employees, directors, and agents harmless from any claims, damages, or legal actions arising from the use of our services.
Force Majeure
Web Host Era is not liable for service disruptions caused by factors beyond our control, including natural disasters, government actions, and network failures.
Bandwidth
- Customers must not use excessive CPU resources.
- Excessive bandwidth usage may result in additional charges, suspension, or termination of services.
- Additional bandwidth is available at $1.00/GB.
Acceptance of Services
Service activation indicates acceptance of this agreement. Web Host Era may perform credit checks before accepting new customers.
Change of Plans/Increase in Hosting Quota
Customers requesting additional hosting space must sign a new contract with updated charges and terms.
Cancellation Policy
- No refunds will be provided for cancellations before the end of the service term.
- Cancellation requests must be submitted by the account’s primary contact person.
Regulatory Compliance
Either party may cancel the agreement without penalty if regulatory changes render the service illegal or unenforceable. Customers remain responsible for any outstanding payments.
Security
- Customers are responsible for securing their accounts and preventing unauthorized access.
- Sharing account passwords is prohibited.
- Unauthorized access to other networks or servers is not allowed.
Reseller Policies
- Web Host Era respects the rights of its resellers and expects them to uphold the principles of hosting.
- If a customer has an issue with a reseller, Web Host Era reserves the right to investigate and take necessary action.
This Acceptable Use Policy is subject to change without prior notice. Continued use of Web Host Era services constitutes acceptance of any modifications.
